Terms of service


These Terms of Use (the "Terms of Use") set forth the terms and conditions of use of websites operated by the Universal Music LLC ("the Company") that link to this Term of Use (the "Website") and services on the Website (the "Service"). 

Article 1 Application of Terms and Conditions, Handling of Personal Information 

  1. The Terms of Use stipulate the terms and conditions for the use of the Website and the Service. The Terms of Use apply to the User of the Website and the Company, as defined in Article 2, Item (1), in relation to the use of the Website and the Service.
  2. User of the Website shall use the Website and the Service after agreeing to the Terms of Use and shall comply with the Terms of Use when using the Website and the Service.
  3. If the Company separately provides the terms and conditions, rules, guidelines, etc., including but not limited to user guides, frequently asked questions, and cautions (collectively, “Separate Rules”), regarding the use of the Website or the Service, the Separate Rules shall be applied as well as the Terms of Use and the User of the Website shall use the Website and the Service after agreeing to the Separate Rules and shall comply with the Separate Rules when using the Website and the Service. In the event of any inconsistency or conflict between the Separate Rules and of the Terms of Use, the Separate Rules shall prevail.
  4. The Company's handling of information collected by the Company from the User of the Website or provided to the Company by the User of the Website through the Website and the Service shall be governed by the Privacy Policy provided separately by the Company (the "Privacy Policy"). The User of the Website shall use the Website and the Service after agreeing to the privacy policy.
  5. Terms of use of the services provided by any third party linked with the Website or the Service or the external websites, etc. posted on the Website, and the handling by the provider, etc. of the information collected from the User of the Website by the provider of the service or the external websites, etc., or provided to the provider, etc. by the User of the Website, shall be in accordance with the provisions of the relevant provider, etc.
  6. All dates and times, such as sales periods and release dates of products displayed on the Website and the Service, are in Japan Standard Time (UTC+9). In addition, the Website and the Service may not be available in whole or in part or the delivery destination of the product may be limited to Japan, depending on the user's location, place of residence, or other conditions. The User of the Website shall confirm and agree to these in advance before using the Website and the Service.
  7. Users of the Website shall comply with all applicable laws and regulations in the country where the user uses the Website and the Service and the country that the user designates as the delivery destination of the product. In addition, if the product shipped by the Company is confiscated by the legal authorities of the country or region where the user is located or resides, the Company shall not assume any liability for any disadvantage or damage incurred by the User of the Website as a result confiscation. 


Article 2 Definitions 

The meanings of the terms used in the Terms of Use shall be as set forth in the following Items. 
(1) "User of the Website" means a customer(s) who uses the Website, including but not limited to those who wish to use the Service, "Applicant for Member Registration" as defined in Item (2) of this Article, and the "Member" as defined in Item (3) of this Article.
(2) "Applicant for Member Registration" means a customer(s) who wishes to use the Service.
(3) "Member" means a customer(s) who has applied for user registration for the Service (the "Member Registration") in accordance with the user registration procedure set forth by the Company and has been approved by the Company as a user of the Service. 
(4) "Usage Fees" means the price of products purchased on the Website and the usage fees of the Website or each service provider. 
(5) "Usage Fee Settlement Service" means a credit card or other payment method designated by the Company as the payment method for Usage Fees.
(6) "The Company Determines" means that the Company makes a reasonable judgment based on reasonable grounds. 

Article 3 Member Registration 

  1. An Applicant for Member Registration shall fully check the contents of the Terms of Use, agree to the Terms of Use, and apply for Member Registration ("Member Registration Application") in accordance with the member registration procedure set forth by the Company. Applicant for Member Registration is deemed to have agreed to the Terms of Use by the Member Registration Application.
  2. If the Company approves the member registration after reviewing and confirming the contents of the Member Registration Application, the Applicant for Member Registration may become a Member of the Service, and a contract for the use of the Service containing the Terms of Use shall be established between the Member and the Company.
  3. The Member Registration Application shall be made by the Applicant for Member Registration himself/herself. The Applicant for Member Registration shall provide the Company with true, accurate, and up-to-date information when Member Registration Application is made. The Company may request the Applicant for Member Registration to submit documents certifying the information submitted by the Applicant for Member Registration to the Company. In this case, the Applicant for Member Registration shall submit the documents in accordance with the procedures set forth by the Company.
  4. Applicant for Member Registration may register only one membership per person and shall not make a Member Registration Application repeatedly.
  5. If the Applicant for Member Registration is not an adult (in accordance with the provisions of laws and regulations applicable to the Applicant for Member Registration. The same shall apply hereinafter.), Member Registration Application shall be made with a consent (including consent to the contents of the Terms of Use. The same shall apply hereinafter.) of a legal representative such as a person with parental authority (in accordance with the provisions of laws and regulations applicable to the Applicant for Member Registration. The same shall apply hereinafter.) If the Applicant for Member Registration who is not an adult makes Member Registration Application, it shall be deemed that the legal representative has agreed to the Member Registration Application. In addition, when requested by the Company, the Applicant for Member Registration shall provide information about the legal representative in accordance with the procedure set forth by the Company after obtaining the consent of the legal representative at the time of Member Registration Application.
  6. If, under the provisions of laws and regulations applicable to the Applicant for Member Registration, the Applicant for Member Registration is an adult ward, a person under curatorship (only applicable when the consent of the curator is required. The same shall apply hereinafter.), or the person under assistance (only applicable when the consent of the assistant is required. The same shall apply hereinafter.), Member Registration Application shall be made with a consent of a legal representative such as an adult guardian, curator, or assistant (in accordance with the provisions of laws and regulations applicable to applicants for membership registration. The same shall apply hereinafter.). If the Applicant for Member Registration who is an adult ward, a person under curatorship, or the person under assistance makes Member Registration Application, it shall be deemed that the legal representative has agreed to the Member Registration Application.
  7. In the case of the preceding two Paragraphs, the Company may request the Applicant for Member Registration to submit documents indicating that the legal representative has consented. In this case, the Applicant for Member Registration shall submit the documents in accordance with the procedures set forth by the Company.
  8. The Company may refuse member registration if the Applicant for Member Registration falls under any of the following. In addition, the Company shall not assume any liability for indemnification or compensation, such as disadvantage, lost profits, damages, etc., incurred by the Applicant for Member Registration as a result of the refusal of member registration, except in cases where the Company is liable for default or tort.
    (1) When the Company Determines that there is a risk of violating the Terms of Use.
    (2) When all or part of the information notified to the Company is or is likely false, erroneous, or omission, or if the Company Determines that there is a risk of such a fact.
    (3) When the Applicant for Member Registration is a person whose membership has been revoked in the past under the Service or the services of the Company or its group companies, or if the Company Determines that there is a risk of such a fact.
    (4) When the Applicant for Member Registration is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, or if the Company Determines that there is a risk of such a fact. In addition, the Company may refuse to register as a member even if a document indicating the legal representative’s consent set forth in the preceding Paragraph.
    (5) When the Applicant for Member Registration is a related party to an organized crime group (including a person who promotes the activities of an organized crime group or contributes to the operation of an organized crime group. The same shall apply hereinafter.) and other anti-social groups, etc., has an interaction or involvement with the anti-social groups, etc., or if the Company Determines that there is a risk of such fact.
    (6) When any of the following applies:
    (i) the Applicant for Member Registration is a person designated by the government of Japan or a foreign government as subject to economic sanctions;
    (ii) the Applicant for Member Registration is a resident of a country or region designated by the government of Japan or a foreign government as subject to economic sanctions;
    (iii) the Applicant for Member Registration has any interaction with a person who falls under (i) or (ii); or
    (iv) the Company Determines that there is a risk of any of (i), (ii), or (iii).
    (7) When the Company deems membership registration to be inappropriate.
  9. The Service can be used by users who have not registered as a member of the Website. This Article (except for Paragraph 4. The same shall apply hereinafter in this section.) shall apply mutatis mutandis to application for use of the Service by a user without member registration. In this case, "member registration" in this Article shall be read as "use of the Service", and " may become a Member of the Service" in Paragraph 2 of this Article shall be deleted. In addition, if the user uses the Service without registering as a member, the user shall acknowledge and approve in advance that the service content may be different from the case where the user uses the Website with registration as a member. 


Article 4 Management of Login ID and Password 

  1. When using the Service, the Member shall use the login ID and password set by the Member or issued by the Company in accordance with the procedures set forth by the Company.
  2. The Member shall be solely responsible for the management and use of their login ID and passwords.
  3. The Member shall not allow a third party to use their login ID and password, or shall not lend, transfer, sell, or pledge the login ID and password, or set up collateral with them.
  4. If the Member becomes aware of or suspects that the login ID or password has been lost, stolen, or used by a third party, the Member shall immediately notify the Company's Customer Service Center during its business hours (Monday to Friday from 10 a.m. to 5 p.m. (Japan Standard Time (UTC+9)) excluding national holidays, substitute holidays, and year-end and New Year holidays. The same shall apply hereinafter.) and follow the Company’s instructions. In this case, the Company may suspend the use of the Service by the Member's account.
  5. An expression of intent made to the Company using a login ID and password shall be deemed to be a valid expression of intent by the Member who registered the login ID and password. The Member shall be responsible for any damage etc. caused by inadequate management, error in use, or use by a third party, etc. of the login ID or password, and the Company shall not be liable for any such damage. However, this does not apply if there is willful misconduct or negligence on the part of the Company, such as when the Company inadequately manages or leaks the Member's login ID or password.
  6. If the Member is unable to use the Service due to forgetting the login ID or password, the Member shall contact the Company by filling in the necessary information in the inquiry form designated by the Company and follow the instructions from the Company. The Member shall be responsible for any damages etc. incurred by the Member during the period when the Service cannot be used due to forgetting the login ID or password, and the Company shall not be liable for any such damages. 


Article 5 Membership Registration, Registration, Management, and Change 

  1. If there is a change in the information notified to the Company, the Member shall promptly carry out the change procedure in accordance with the method specified by the Company.
  2. The Company may request the Member to submit documents certifying the information notified by the Member to the Company. In this case, the Member shall submit the documents in accordance with the procedures set forth by the Company.
  3. The Member shall be responsible for any damages etc. incurred by the Member due to any falsehoods, errors, or omissions in the information notified by the Member to the Company, or due to the Member's failure to follow the procedures for changing the information, and the Company shall not be liable for any such damages. 


Article 6 Deletion of Member Registration 

  1. If the Member wishes to delete the Member Registration, the Member himself / herself shall carry out the deletion procedure on the Website in accordance with the procedures set forth by the Company.
  2. The Member Registration of the Member shall be deleted when the deletion procedure of the Member stipulated in the preceding Paragraph has been carried out without any defects and the Member's intention to delete the Member Registration has reached the Company. If the Member Registration has been deleted, the Member shall lose all rights in relation to the Service.
  3. If there is non-payment of the Usage Fees, the Member Registration may not be deleted until the settlement procedure is completed.
  4. The handling of the Member's personal information, etc. after the deletion of the Member Registration shall be in accordance with the provisions of Article 1, Paragraph 4. 


Article 7 Prohibited Acts 

  1. The User of the Website shall not engage in the following acts when using the Website and the Service.

    (1) Unauthorized use of one's own ID and password, impersonation of another person, or use the ID and password of another Member. 
    (2) Purchasing products for resale or act of reselling for profit or entrusting the resale to a third party of purchased products or special offers (including the right to participate in events, the right to view content, and other rights). 
    (3) Acts that infringe or may infringe copyrights, trademark rights, and other intellectual property rights, portrait rights, privacy rights, or other rights of the Company or a third party. 
    (4) Acts of using the Website or the Service for any purpose or method that causes or is likely to cause inconvenience, disadvantage, or damage to the Company or a third party, such as stalking other Members, sending many e-mails, verbal abuse, or sending offensive images or movies. 
    (5) Acts that slander or may slander the Company or a third party, or damage or may damage the credibility or honor of the Company or a third party. 
    (6) Acts that are or may be offensive to public order and morals.
    (7) Acts that violate laws and regulations (including laws and regulations applicable to the User of the Website. The same shall apply hereinafter.), criminal acts, acts that assist or may lead to such violation or criminal acts. 
    (8) Acts that interfere with or may interfere with the operation of the Website or the Service.
    (9) Acts that place an excessive load on the network or system, etc. of the Service, acts that use or provide harmful programs such as computer viruses, or acts that illegally access or attempt to access the Company's network or system, etc. 
    (10) Business activities that utilize the status, qualifications, and rights of the Member. 
    (11) Other acts that the Company deems inappropriate. 

  2. The User of the Website shall not provide, disclose or leak to a third party without the written consent of the Company any information disclosed by the Company in connection with the Website or the Service with a requesting to the User of the Website to handle it confidentially. 


Article 8 Responsibilities of Members 

  1. If the Company determines that the Member falls or is suspected of falling under any of the following, or if the Company determines that the Member violates or is suspected of violating the warranty set forth in Paragraph 2 of this Article, the Company may, at its discretion, cancel the Member's membership, suspend the Member's eligibility to use all or part of the Service, or cancel all or part of the member's order, or terminate all or part of the sales contract with the Member. The Company shall not assume any liability for indemnification or compensation, such as disadvantage, lost profits, damages, etc., incurred by the Member as a result of the measures set forth in this Paragraph, except in cases where the Company is liable for default or tort. In addition, if the Company determines that there is a possibility that any of the following may apply, the Company may make inquiries about matters necessary to confirm the facts and conduct other necessary investigations against the Member, and the Member shall cooperate with this.

    (1) When violating the Terms of Use.
    (2) When committing prohibited acts set forth in Article 7. 
    (3) When there is a falsehood, error, or omission in all or part of the information notified to the Company. 
    (4) When the Member is a person whose membership has been suspended or revoked in the past in the Service or the services of the Company or its group companies. 
    (5) When the Member is either a minor, an adult ward, a person under curatorship, or a person under assistance, and the consent of a legal representative has not been obtained when applying for member registration, using the Service, or making any other application or purchase on the Website or the Service. 
    (6) When the Member receives a decision of commencement of guardianship, curatorship or assistance, and the consent of a legal representative has not been obtained when applying for member registration, using the Service, or making any other application or purchase on the Website or the Service. 
    (7) When the service provider has taken measures such as suspension of use of the Usage Fee Settlement Service registered or used by the Member, or when the Company determines that the use of the Usage Fee Settlement Service is inappropriate, such as fraudulent use or a risk of it 
    (8) Failure to pay the Usage Fees. 
    (9) Change procedure is not taken despite the change in the information notified to the Company and contact becomes impossible. 
    (10) When the Member is a member of an organized crime group or other anti-social group, or is interacting with or involved in any way with an anti-social group, etc.
    (11) When any of the following apply:
    (i) the Applicant for Member Registration is a person designated by the government of Japan or a foreign government as subject to economic sanctions;
    (ii) the Applicant for Member Registration is a resident of a country or region designated by the government of Japan or a foreign government as subject to economic sanctions;
    (iii) the Applicant for Member Registration has any interaction with a person who falls under (i) or (ii); or
    (iv) the Company Determines that there is a risk of any of (i), (ii), or (iii).
    (12) When the Company deems it inappropriate as a member.

  2. If the Member is a minor, an adult ward, a person under curatorship, a person under assistance, or other person with limited capacity, the Member shall obtain the consent of a legal representative such as a person with parental authority before using the Service and making application or purchase at the Service. If a Member makes an application or purchase by using the Service, the Member shall be deemed to have guaranteed that either (i) when the Member is a minor or other person with limited capacity, a legal representative such as a person with parental authority has consented to the application or purchase, or (ii) when the Member is an adult for whom such consent is not required. If the Member violates this guarantee, the Member shall be deemed to have committed fraud as stipulated in Article 21 of the Civil Code of Japan, and the Member or legal representative may not cancel the application or purchase on the grounds that the consent of the legal representative has not been obtained, and the Company will not accept such a request at all.
  3. If the User of the Website causes damage to the Company in connection with the use of the Website or the Service, the User of the Website shall compensate the Company for the damage. In addition, if the Company receives any claim from a third party for infringement of rights or other reasons in connection with the use of the Website or the Service by the User of the Website, the User of the Website shall compensate the amount that the Company needs to pay to the third party based on the claim.
  4. If the User of the Website causes damage to a third party in connection with the use of the Website or the Service, the User of the Website shall compensate the third party for the damage at one’s own responsibility and expense.
  5. If a dispute between the User of the Website and a third party arises in connection with the use of the Website or the Service, the dispute shall be resolved at the responsibility and expense of the User of the Website.
  6. In the case of the preceding two Paragraphs, the User of the Website shall not cause any inconvenience or damage to the Company. 


Article 9 Payment of Usage Fees, Use of Usage Fee Settlement Service 

  1. The Member shall pay the Usage Fees in accordance with the method specified by the Company and shall use the Usage Fee Settlement Service for such payment. The Member shall use the payment method in the name of the Member to pay the Usage Fees.
  2. Members shall comply with and adhere to the terms and conditions stipulated by the provider of Usage Fee Settlement Service when using the Usage Fee Settlement Service.
  3. The amount to be paid by the Usage Fee Settlement Service (excluding Import Duties, as defined in Paragraph 4 of this Article) is limited to the lower of the following amounts per order.

    (1) 300,000 yen (including consumption tax if the product is delivered to the destination in Japan). However, if there is an amount separately determined by the Company, such amount shall apply. 
    (2) Usage limit amount determined by the provider of the Usage Fee Settlement Service.

  4. If the delivery destination of the product designated by the Member is outside Japan, import duties and other taxes, customs clearance fees, fees, etc. (collectively, "Import Duties") may be imposed. Import Duties shall be borne by the Member. Since Import Duties vary depending on the destination country, the Company is unable to predict or manage the amount of the Import Duties. In this case, if the Company designate an agent for handling payments for Import Duties and other fees, a contracting party for the sale of goods will be the agent. The Member shall comply with the terms and conditions established by the agent. 


Article 10 Ordering and Shipping of Products 

  1. If the Member wishes to purchase a product, the Member shall apply for and order the purchase of the product in accordance with the method specified by the Company. When the member orders a product from the Company, the Company will notify the Member that the order has been confirmed by posting on each Member’s exclusive page of the Service (only if such page is available) (hereinafter referred to as "Member My Page"), notifying by e-mail, or by other methods specified by the Company.
  2. If the Company ships a product to the Member, the Company will notify the Member that the product has been shipped to the Member by posting it on the Member My Page, notifying by e-mail, or by other method specified by the Company.
  3. The Member may not change the contents of the order after the order has been completed. Except as otherwise provided by the Company, the Member may not cancel the order for products. However, if the Company does not notify the Member that the order has been confirmed within one week after the Member placed the Order, the Member may cancel the Order of the Product by contacting the Company's customer service center.
  4. The Member shall comply with and adhere to the terms and conditions separately provided by each service provider for services provided by other service providers than the Company.
  5. The shipping time of the product can be determined by the Company at its discretion, regardless of the notice on the Website.
  6. Notwithstanding the provisions of Paragraph 1 of this Article, if the Company is unable to procure the product ordered by the Member due to discontinuation of the product, etc., or if the Company determines that the Member is in violation or is likely to violate the Member's obligations or warranties set forth in the Terms of Use such as when the Member is using the Service for the purpose of reselling the product, or if the Company determines that there is a problem with the contents of the order, the Company may, without notice, cancel the Member's order or immediately terminate the relevant sales agreement with the Member. The Company shall not assume any liability for indemnification or compensation, such as disadvantage, lost profits, damages, etc., incurred by the Member as a result of the measures set forth in this Paragraph, except in cases where the Company is liable for default or tort.
  7. If the Member refuses to receive the ordered product without a justifiable reason, or does not receive the product due to the absence of the Member at the time of the first delivery, etc., and does not receive the product for a period (meaning the period during which the Member can easily receive the product, regardless of the name of the period) set by the shipping company contracted by the Company (collectively, "Product Non-Delivery"), the Company will re-deliver the product to the Member only if the delivery address of the product specified by the Member is in Japan and the Member makes a request to our customer service center within one month calculating from the date the product was returned to the Company by the shipping company and during business hours. If the Member does not request re-delivery within one month calculating from the date the product was returned to the Company by the shipping company and during business hours, the Company may deem that the Member has no intention of receiving the product and that the Member has waived the right against the Company to demand delivery of the product, and may, at the discretion of the Company, dispose of and destroy the Product without refunding the price of the product that has already been settled. In case of Product Non-Delivery, if the delivery address of the product specified by the Member is outside Japan, the Company will not re-deliver the product, deem that the Member has no intention of receiving the product and that the Member has waived the right against the Company to demand delivery of the product, and may, at the discretion of the Company, dispose of and destroy the Product without refunding the price of the product that has already been settled. In addition, the Company may charge the Member all expenses necessary to carry out the matters set forth in this Paragraph, such as retransmission and disposal of the product, and the Member shall pay such expenses in accordance with the Company's request. The Company shall not be liable for any disadvantage or damage incurred by the Member as a result of the measures set forth in this Paragraph.
  8. The price of the product ordered by the Member will be the product price displayed on the Website at the time the Member completes the order. However, in the case of a pre-order product that has not been released at the time of the Member's order, the product price displayed on the Website as of the release date of the product will be applied.
  9. If the price of a pre-ordered product is changed after the order confirmation set forth in Paragraph 1 of this Article, the Company will notify the member of the change in the price of the product by posting it on the Member My Page, notifying by e-mail, or by other methods specified by the Company. If the changed price is lower than the price at the time of order, the new price will be automatically applied to the product price. If the changed price is higher than the price at the time of order, the Company will notify the Member to the effect that the Member will be asked to approve the price change when notifying of the price change. If the Member accepts the price change, the Member shall reply to the effect that the Member accepts the price change by the method separately specified by the Company within the period separately specified by the Company, and in this case, the changed product price shall be applied to the product price. If the Member does not respond to the effect that the Member accepts the price change within the period specified by the Company, the Company shall deem that the Member has rejected the price change and cancel the Member's order for the product, and the Member shall acknowledge and approve this in advance. 


Article 11 Sales Contract and Ownership 

  1. The sales contract for the product ordered by the Member shall be concluded when the Company notifies the Member of the order confirmation set forth in Article 10, Paragraph 1.
  2. The ownership of the product purchased by the Member shall be transferred to the Member at the time when the Company receives the payment of the price of the product and delivers the product to the Member.
  3. The Company shall not be liable for any loss or damage to the product that is not caused by the Company and occurs after the Member's receipt of the product (or after the first delivery if the Member does not receive the product at the time of the first delivery).


Article 12 Returns and Exchanges 

  1. If the Member receives a product of a different type or quantity from the product ordered, or if the delivered product is damaged or defective, the Member shall contact the Company within 7 days after receiving the product by filling in the necessary information in the inquiry form designated by the Company.
  2. If a product of a type or quantity different from the Member’s order are delivered to the Member, or a product delivered to the Member is damaged or defective (collectively,“Non-Conformity"), the Company shall replace the product with the correct type of product or the same product without defects in accordance with the procedures prescribed by the Company, or send the shortage of the products or pick up the excess product. In this case, the Company will bear the shipping costs and other costs for exchanges and returns.
  3. If there is a Non-Conformity in the product delivered to the Member, and the Company is unable to procure the correct type of product, the same product without defects, or the product for the deficiency, the Company will refund the Member the product price paid by the Member in accordance with the procedures set forth by the Company (including shipping and handling charges, in this Paragraph). However, if the Member purchases multiple products and only a part of them has the Non-Conformity, only the price of the product with the Non-Conformity will be refunded.
  4. Except in the cases set forth in this Article or as otherwise provided by the Company, the Member may not return the purchased product to the Company. However, this does not apply for the Member outside of Japan if there is a separate provision of applicable laws and regulations, the requirements stipulated in the laws and regulations are satisfied, and the Member contacts the Company within the period stipulated by the laws and regulations (in case of the EU and UK, it shall be within 14 days after receipt of the product) by filling in the necessary information in the inquiry form designated by the Company. In this case, the Member will be responsible for the shipping costs and other costs for returns. 


Article 13 Change, Suspension of Service 

  1. In the event of any of the following events, the Company may suspend or temporarily cease all or part of the services of the Website without prior notice to the Member.

    (1) When performing maintenance or inspection of equipment or systems for the provision of services. 
    (2) When a computer, communication line, etc. is interrupted or stopped due to an accident. 
    (3) When it is difficult to operate the service due to fire, power outage, earthquake, natural disaster, system failure, etc. 
    (4) When the Company deems it necessary to suspend or temporarily cease. 

  2. The Company may change or discontinue the services of the Website at the Company's convenience.
  3. The Company shall not be liable for any disadvantage or damage, etc. incurred by the Member or a third party due to the interruption, suspension, change, discontinuation, or abolition of the services of the Website.
  4. The Company shall not be liable for any disadvantage or damage, etc. incurred by the Member or a third party if the Member cannot receive the services provided by each service provider, or the services of each Service Provider is interrupted, suspended, changed, discontinued, or abolished.


Article 14 Notification to Members, Sending Campaign Information, etc. 

  1. Notices from the Company to the User of the Website will be posted on the Website, sent by e-mail, included in mail, or otherwise determined appropriate by the Company according to the content of the notification. Notices from the Company to the Member shall be deemed to have arrived at the time when they should normally be delivered by sending them to the contact information provided by the Member to the Company.
  2. The Company will notify to members who have a history of using the Service, of useful campaign and sale information, new service announcements, product information that are analyzed and recommended from the purchase history, questionnaires (for the purpose of improving the convenience of the Website and the service level of the Service, etc.) by posting on the Website, sending by e-mail, or including in mail, etc. and the Member agrees to this in advance. However, if the Member does not wish to receive information by e-mail, the Member may notify us to that effect by the method specified by the Company. 


Article 15 Acceptance of Inquiries 

  1. Inquiries regarding the Website, the Service, or the sale of the Company’s products will be handled by the Company’s customer service center. However, the Company will not be responsible to respond to any inquiries made to the Company regarding matters other than the sale of the Website, the Service, or the Company's products, and the Member shall make the inquiry to each service provider regarding the services provided by the service provider.
  2. The method of communication between the Company and the User of the Website shall be by the inquiry form specified by the Company and e-mail.
  3. Inquiries to the Company that are not related to the Website or the Service may be handled outside of the Company's customer service center. 


Article 16  Description of Products 

  1. The Company will make efforts to keep the product descriptions posted on the Website as accurate as possible, but the Company does not guarantee that the product descriptions are up-to-date or the latest.
  2. Notwithstanding the provisions of the preceding Paragraph, even if it is indicated on the Website that the benefits are attached to the product, the Company may terminate these benefits without prior notice to the Member. 


Article 17  Rights of Copyrighted Works Used on the Website 

  1. Rights of all copyrighted materials (including but not limited to text, logos, images, video clips, sound sources for trial listening, compilations of copyrighted works, software.) included in the Website shall belong to the Company or the provider or right holder of the copyrighted work.
  2. The rights to all compilations of copyrighted works included in the Website shall belong to the Company.
  3. The rights of all software used on the Website shall belong to the Company or the provider or right holder of the software.
  4. The User of the Website shall not reprint, reproduce, sell, publish, or otherwise use the information and images provided by the Company without the permission of the Company, other than reproduction for private use permitted by the Copyright Act. 


Article 18 Copyrighted Works Posted by Member 

  1. If the Member can provide reviews, questions, and other information (collectively, "Contents") on the Website and the Company determines that the Contents posted by the Member is slander, personal information, political claims, solicitation for commercial purposes, computer viruses, chain letters, mass e-mail transmission, so-called junk mail, a violation of laws and regulations, or other things that violate the Terms of Use or do not conform to the purpose of the Website, the Company may delete the Contents without prior notice to the Member. The Company shall not assume any liability for damages incurred by the Members as a result of the deletion.
  2. When the Member posts the Contents, the Member shall be deemed to have granted the Company and the Company’s licensors a perpetual and irrevocable right to use, modify, reproduce, adapt, translate, sublicense, create derivative works, make available for transmission, and transmit to the public, free of charge and non-exclusively.
  3. The Member shall grant the Company and the Company’s licensors the right to use or not to use the name (including handle name, etc.) sent by the Member in connection with the Contents posted by the Member.
  4. The Member shall agree in advance that the Company makes changes to the Contents posted by the Member that the Company deems necessary to conform to the purpose of the Website, and shall not exercise the right to preserve the identity or other moral rights of author with respect to such modifications.
  5. The Member warrants that the Contents posted by the Member does not infringe the rights of the Company or any third party. If the Company receives a claim from a third party in violation of this warranty, the Member shall compensate the Company for any and all damages incurred by the Company as a result of the claim.
  6. The Company is not obligated to preserve the information registered, provided, or posted by the Member on the Service. The Member shall agree in advance that such information may be lost due to a failure or trouble of the system of the Website or the Service, and shall take necessary measures such as backup at the Member’s own expense and responsibility. The Company will not assume any liability for any damages incurred by the Member due to such loss. 

 

Article 19 Complaints of Infringement of Rights 

If the Member or a right holder of a copyrighted work, etc. determines that the a material has been posted to the Website in a manner that constitutes infringement of rights, the Member or the right holder shall contact the Company's customer service center during its business hours. 

Article 20 Disclaimer 

  1. If the Company causes damage to the User of the Website due to reasons attributable to the Company, the Company shall be liable to compensate for the damage only to the extent specified in the following Items.

    (1) In the case of willful misconduct or gross negligence of the Company: The full amount of the damage. 
    (2) In the case of negligence (excluding gross negligence set forth in Item (1)) of the Company: Ordinary damages that have occurred actually and directly (excluding lost profits, indirect damages, special damages, extended damages, and attorney's fees.) and the upper limit is 10,000 JPY. 

  2. The Company shall not assume any liability for any matters other than the sale of the products handled in the Service operated by the Company on the Website. The Company does not guarantee that the Website, the Service, or the products handled in the Service is suitable for a particular purpose, accurate, the latest, or legal, whether express or implied.
  3. The Company shall not assume any liability for any troubles incurred by the User of the Website due to the viewing and use of information on external websites posted on the Website.
  4. The User of the Website shall prepare at one’s own expense and responsibility the computer equipment, communication equipment, software, communication connection environment, and all other equipment necessary for the use of the Website or the Service, and for receiving and viewing notices, etc. related to the Service. The User of the Website shall bear the telephone charges, LAN usage fees, application fees, etc. required to use the Website or the Service. If the User of the Website cannot use the Website or the Service due to an abnormality or specification of these equipment, etc., the Company will not assume any liability for any disadvantage or damage, etc. incurred by the User of the Website as a result.
  5. The Company does not guarantee the operation of any equipment or software used by the User of the Website when using the Website or the Service, or any services provided by third parties that link with the Website or the Service, or does not guarantee that there are no restrictions on the operation.
  6. The Company does not guarantee that e-mails, the Contents, etc. sent from the Website, servers, domains, etc. do not contain harmful items such as computer viruses. However, to prevent such a situation, the Company will make the utmost reasonable effort to maintain and manage the Website, servers, e-mail software, etc.


Article 21 Changes to the Terms of Use 

The Company may, at its discretion, change the Terms of Use. If the Company changes the Terms of Use, the Company shall notify the Member of the details and the effective date of the change with a reasonable period by posting it on the Website or by other means specified by the Company. If the Member uses the Service after the change Terms of Use become effective, or fails to complete the withdrawal procedure within the period separately specified by the Company, the Member shall be deemed to have agreed to the changes to the Terms of Use. 

Article 22 Assignment of rights and obligations 

  1. The Member shall not transfer the status in relation to the Service or rights and obligations based on the status to any third party or provide them as collateral.
  2. The Company may transfer its own status in relation to the Service and rights and obligations based on the status to any third party, and the Member shall agree in advance to such transfer. 


Article 23 Exclusive Jurisdiction 

In the event of a dispute between the Company and the User of the Website, both parties shall endeavor to resolve it through consultation in good faith, and if it cannot be resolved despite consultation, the Tokyo Summary Court or the Tokyo District Court has the exclusive jurisdiction as the court of first instance, depending on the amount of the lawsuit, in priority to all applicable conflict of law principles. 

Article 24 Governing Law and Language 

  1. All agreements regarding the use of the Website and the Service by the User of the Website, including the Terms of Use, shall be governed by and construed in accordance with the laws of Japan. The use of the Service shall not be subject to the provisions of the United Nations Convention on Contracts for the International Sale of Goods.
  2. All agreements regarding the use of the Website and the Service by User of the Website, including the Terms of Use, shall be in Japanese as the original, and no translation into any other language shall have any effect. 


Article 25 Severability, Survival 

  1. If any provision of the Terms of Use or any part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of the Terms of Use and the remaining part of the provisions that are determined to be invalid or unenforceable in part shall continue to be in full force and effect. The Company and the User of the Website shall amend such invalid or unenforceable provisions or parts to the extent necessary to make them legal and enforceable, and endeavor to ensure that the intent of such invalid or unenforceable provisions or parts is kept and their legal and economic effects are equivalent.
  2. The provisions of the Terms of Use that should survive due to their nature (including, but not limited to, the provisions that stipulate the exemption of the Company and the exclusive jurisdiction) shall survive the termination of the agreement between the Company and the Member based on the Terms of Use and remain in full force and effect. 


Date: April 22, 2026