User Guide
Member Registration
Welcome to the SEKAI NO OWARI official store, brought to you by UNIVERSAL MUSIC STORE.
To shop with us, please complete the free member registration.
How to Register
Before you register, please set your email to accept messages from store-info@service.sekainoowari.jp to ensure you receive registration and verification emails.
- Click the "My Page" icon at the top right of the homepage. (Screenshots are provided on the site to assist you.)
- Enter your email address (this will be your member ID) and click "submit".
- A 6-digit code will be sent to your email address.
- Enter the 6-digit code to complete your registration.
※ The 6-digit code is valid for 15 minutes only. If it expires, please request a new code.
※ A password is not required for registration.
※ If you do not receive the code, please check your spam or trash folders, and ensure the above email is not blocked.
After completing these steps, your shipping and contact information provided during purchase will be saved to your member profile. You can always view and update this on "My Page".
Shopping Flow
※ To purchase from SEKAI NO OWARI official store, you must register and log in before shopping.
- Browse and select items, then click "Add to cart". When ready, click "Check out".
- Click "Buy it now" to proceed directly to checkout for a single item.
- Enter your email address to log in or register if you haven't already.
- On the cart page, confirm the titles, quantities, etc., then click "Check out" to proceed.
- Enter your shipping address and payment method.
- Review all details and click "Pay Now" to complete your order.
※ Adding items to your cart does not secure the stock: Availability is not guaranteed until checkout is complete.
※ We accept orders from all over the world, so even if you are able to add an item to your cart, you may not be able to purchase it depending on stock availability. We appreciate your understanding.
※ All items in an order will be shipped together on the latest available shipping date.
※ If you want pre-order and regular items shipped separately, please order them separately.
※ Shipping fees will be added to the total amount after entering your address and are displayed on the checkout screen.
※ Please check your local regulations for import restrictions and customs before ordering.
※ DVDs and Blu-ray Discs are region-locked (Japan: DVD region 2, Blu-ray region A). Please confirm compatibility with your player.
Order Information Submission
To ensure smooth delivery, please enter your shipping details (name, address, contact info) accurately.
- For international shipping, please enter your address using single-byte alphanumeric (half-width English) characters.
- A confirmation email will be sent to your registered address after ordering.
- Once an order is placed, the shipping address cannot be changed. Double-check before confirming.
- We do not accept cancellation, refund, or reshipment if undeliverable due to incorrect address, relocation, absence, or unpaid customs duties. We are not liable for lost packages due to these reasons.
- Incorrect address details may significantly delay your order. Please ensure your address is accurate.
Shipping Method Selection
Your items will be shipped directly from Japan. Available shipping methods and fees will be shown based on your cart and address.
Domestic Shipping within Japan
For CD/DVD/Blu-ray only:
Flat rate shipping JPY 550 (tax included) per order.
Free shipping for orders over JPY 2,500 (tax included, excluding shipping fee)
- The order amount refers to the total price (including tax).
For merchandise (including merchandise + CD/DVD/Blu-ray):
Flat rate shipping JPY 800 (tax included)
About Individual Shipping Fees:
Some products have specific individual shipping fees, regardless of the total amount. When ordering both types, all applicable shipping fees will be added. Please check the product page for details.
- If the order total is less than JPY 2,500, the standard shipping fee (JPY 550) and the individual shipping fees are added.
- If the order total is JPY 2,500 or more, only the individual shipping fees are added.
Other Notes
- Depending on the payment method, a handling fee may apply in addition to shipping.
- Delivery is made by Sagawa Express or Yamato Transport.
- The shipping company is automatically determined and cannot be selected.
Order Tracking
You can track your order via the "Parcel Inquiry Service" link in your "Shipment Completion" email by entering your "Inquiry Number".
You can also check shipping details and estimated dates from "My Page" > "Orders" after logging in.
- Scheduled shipping date: Planned date for dispatch
- Inquiry number: Tracking number for your parcel
International Shipping
Carriers: DHL or EMS
Shipping fee: Depends on carrier and destination. Options and prices are shown during checkout.
- A signature may be required at delivery. If absent, a notice will be left or redelivery arranged.
- If you do not receive a "Shipment Completion" email, please contact the carrier directly.
For DHL shipments, addresses must be entered in English.
DHL Official Site
EMS Official Site
Shipping status can be tracked with your inquiry number (tracking may not be available for some countries).
Please refer to the product page for scheduled shipping dates.
All items in an order are shipped together based on the latest available date.
Invoices are included for possible replacements—please keep them safe.
Some items may not be shippable to certain countries or regions.
For China, unclaimed, unpaid, or overdue packages will be disposed of with no refunds.
International shipments are subject to import taxes, duties, and fees. For details, check each shipping company’s official site:
DHL: Duties & Taxes
EMS: Duties & Customs
Payment Methods
Various payment options are available, depending on your selected products.
- Credit Card (VISA, Mastercard, American Express, JCB)
・Total amount (including shipping/fees): up to 300,000 yen (tax included)
・Lump-sum payment only / No handling fee
・Payment is processed when the order is confirmed
・Cards in names different from the orderer are not accepted
・Some debit/prepaid cards may not be accepted - PayPal
・Available in over 200 countries and regions
・Total amount per order (including shipping/fees): up to 300,000 yen (tax included)
・No handling fee
・Payment is processed when the order is confirmed
・Accepts Visa, Mastercard, American Express, JCB, Discover, and UnionPay via PayPal account - Mobile Carrier Payment
(au Easy Payment/au WALLET, Softbank One-Stop Payment, Y! Mobile One-Stop Payment, Docomo Payment)
・Total amount per order (including shipping/fees): up to 100,000 yen (tax included)
・No handling fee
・Payment is processed when the order is confirmed
・Available payment amount may depend on your carrier contract. Please check with your carrier. - Convenience Store Payment
・You can pay at major convenience stores across Japan
・Handling fee: 110 yen (tax included) per transaction
・Maximum payment per transaction: 299,999 yen
・Convenience stores available: 7-Eleven, FamilyMart, Lawson, Ministop, Daily Yamazaki, Seico Mart, etc. - PayPay
・Cashless payment using QR code via smartphone app
・Total amount per order (including shipping/fees): up to 300,000 yen (tax included)
・No handling fee
・Payment is processed when the order is confirmed
※ Mobile carrier payment, convenience store payment, and PayPay are available for orders delivered within Japan only.
※ Please check your shipping address carefully before completing your order.
Other Fees
- Consumption tax
- Shipping charges
- Payment service fees
- Import duties, customs, and other taxes (for international orders)
Returns, Exchanges, and Cancellations
We do not accept changes, returns/refunds, exchanges, or cancellations of orders for customer convenience.
Please carefully check the title, artist, tracks, player requirements, size, color, quantity, and specifications before ordering.
However, for customers outside Japan, if separately applicable laws and regulations require otherwise, and the requirements are met within the specified period (EU and UK: within 14 days after receipt), please contact us via the specified inquiry form. The customer will bear the shipping and other return costs in such cases.
Returns are not accepted for:
・Products that have been used
・Products damaged or soiled by the customer
・Products with lost or damaged packaging
・Products not eligible for return due to their nature
Cancellations or reshipments for returns due to address errors, relocation, long absence, unpaid customs, etc., are not accepted unless otherwise specified by us. In these cases, the customer is responsible for product price, shipping, and handling fees. Please check your shipping address and estimated shipping date before ordering.
We are not responsible for lost packages due to these reasons.
If the reason is due to our company (damaged or defective product, etc.), we accept returns/exchanges within 7 days from delivery.
Please contact customer service with your name, contact info, order number, returned item, and reason. We will provide instructions for return/exchange.
Shipping costs for returns/exchanges due to our company’s fault will be borne by us.
※ We cannot accept returns/exchanges (even if our fault) in the following cases:
・More than 8 days have passed since delivery
・Product has been used
・Product damaged/soiled by customer
・Lost or damaged packaging
If a replacement cannot be arranged due to out-of-stock/discontinuation, we may cancel and refund your order.
Customer Support
For inquiries, please use our inquiry form. Support is available in Japanese and English only. Please enter your question in either language.
Store Newsletter
At SEKAI NO OWARI official store, we provide information on new releases, campaigns, and artist updates.
For newsletter subscription, please ensure you can receive emails from storemail.sekainoowari.jp.